Privacy Policy

Account information may include your username, email, country or region, authentication identifiers, account status, and security-related records.

Service information may include text submitted for generation, selected voices and settings, generated-audio records, usage history, credits, plans, support conversations, feedback, and technical diagnostics.

If you use voice cloning, we process the audio sample and related voice information you choose to upload. Only upload a voice when you have the necessary rights and permission.

Billing information may include transaction references, purchase details, payment status, limited sender or card identifiers where applicable, receipts, and verification records.

We use information to create and secure accounts, authenticate users, provide voice generation and cloning, maintain history, calculate credits, process and verify payments, create receipts, provide support, prevent fraud and abuse, diagnose errors, and improve service reliability.

We may use aggregated or de-identified operational information to understand performance, capacity, feature usage, and service quality.

Voice samples are processed to provide the voice features you request. Generated audio and related history may be stored so you can access recent results from your account.

Where the product shows a specific retention period for generated-audio history, we aim to apply that period. Metadata, backups, security records, payment records, or records needed to prevent duplicate transactions may be retained longer where reasonably necessary.

We process payment-related data to confirm payments, prevent duplicate crediting, maintain balances, create receipts, resolve disputes, and protect against fraud.

SmartSpeech Labs uses service providers for hosting, database and storage, authentication, compute, email delivery, diagnostics, and payment processing or verification. They receive information as needed to provide those services.

We do not sell your personal information to advertisers.

Information may be shared with service providers acting on our behalf, when you direct us to share it, to protect users and the service, to investigate fraud or abuse, to enforce our Terms, or when required by applicable law or valid legal process.

We use technical and organizational safeguards designed to protect information, but no online system can guarantee absolute security. SmartSpeech Labs Support will never ask for your password, OTP, card PIN, API key, or login verification code.

We retain information for as long as needed to provide the service, maintain transaction integrity, prevent fraud, resolve disputes, enforce agreements, and comply with legal obligations. Different categories can have different retention periods.

Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or other controls over certain personal information. Contact Official SmartSpeech Labs Support to make a request; identity verification may be required.

SmartSpeech Labs and its service providers may process information in countries other than the country where you live. Where required, appropriate measures are used for cross-border processing.

SmartSpeech Labs is not intended for children who cannot legally consent to processing in their jurisdiction without parent or guardian authorization.

We may update this Privacy Policy as the service, legal requirements, or our data practices change. The effective date shown on this page will be updated.

For privacy, account, billing, or data questions, contact Official SmartSpeech Labs Support through the Support feature inside your account.